1. I placed an order for Pre-Arrival delivery but want to ship more boxes than I originally thought, what do I do?

    Don’t worry! Just fill out another form and select the “additional boxes” checkbox

  2. What’s the biggest size box I can ship/drop off?

    We ask that the boxes be no larger than 20x20x20 inches. Oversize fees may apply.

  3. Do I have to place an order with you guys for my DormCo order?

    All DormCo orders should be handled by the Cornell Store. This spring, we are not the ones handling DormCo.

  4. I shipped my box before the cutoff date but I don’t know if it is going to make it in time. What happens if it arrives after the cutoff date?

    We unfortunately will not be able to deliver your box to your room due to university restrictions, but your box will be available for pickup in one of the Cornell service centers on North Campus (e.g Robert Purcell Community Center, Appel). Be sure to get tracking information when you ship your boxes so you can confirm delivery.

  5. Where can I find the box labels for my boxes?

    You can download them here

  6. How should I attach the labels to my packages?

    Making sure that we can see all of the information is the best way to ensure smooth delivery! Therefore, please tape all labels to their respective boxes with clear packing tape. What happens if I forgot to label one of the boxes I sent or labeled it improperly?

    Improperly labeled boxes are harder for us to track due to the large volume of boxes we receive. We cannot guarantee our pre-arrival services for boxes with missing information.

  7. Will I be charged if my boxes arrive after the cutoff date?

    Yes, you will be charged $20 for every box that arrives after the cutoff date, August 8th, with a maximum late charge of $90. Therefore, 7 or more late boxes will be charged the same as 6 late boxes.

  8. How does insurance work?

    We provide $100 of insurance coverage on each item once it arrives at our warehouse, but they are not insured before that. Please hold on to all receipts.

  9. Will my things be secure in the dorm room after they have been delivered?

    Yes! We lock the rooms after we have delivered your things.

  10. What’s the best way to reach Big Red if I have more questions?

    Email is the best way to reach us. Send us a message at brss@studentagencies.com.

    You can also call us at (607) 524-3130